FAQ

FAQ

FAQs Frequently Asked Questions

Pre-production issues:

  • 1. Can you customize glass?

    Yes, we provide OEM/ODM service. We can customize glass Material/Size/Printing/Coating as per your specific requirements.

  • 2. What is your MOQ?

    No specific request on MOQ, both sample order and bulk order are welcome. Bulk order price is more Cost-Effective.

  • 3. Are you a trading Company or manufacturer?

    We are a manufacturer with over 18 years of experience in producing premium glass products. We have our own 33000㎡ factory in Guangdong, China.

  • 4.Can you accept free sample service?

    If you need reference samples, we can provide stock glass for free. There will be a sample fee for customization, but the cost will be refunded when a bulk order is placed.

  • 5. What's the lead time to get a sample and bulk order?

    It takes 7-10 working days for sample making and 10-15 working days for mass production. The exact time will depend on the actual project complexity and order quantity.

  • 6. Is your packaging safe enough?

    Yes, we have a professional team for plywood case packaging and have safely exported glass to over 30 countries without any complaints about the packaging.

  • 7. How can I get a quotation?

    a.If your product is still in the design phase:

    ▪ Let us know the application of the glass.
    ▪ Your requirments about the glass.
    ▪ QTY you need for samples and mass order.

    b.If your product has already been designed, provide the following details to get an accurate quote:

    ▪ CAD drawing/PDF file with OD, Glass materials, thickness and other treatment.
    ▪ Other specific requirements you think is necessary.
    ▪ Order quantity
  • 8.How is your quality control?

    We have professional QC team to inspect the quality from incoming material to finished products. 100% full inspection will be accomplished before packing.

  • 9. What is your production capacity?
    50000 + square meters/month
    4 fully automatic cutting lines
    20 + high-precision CNC machines
    8 large-size chemical strengthening furnaces
    3 physical tempering furnaces
  • 10. What certificate do you have?
    ▪ We have already passed ISO9001, 14001
    ▪ All of our glass material comply with ROHS & REACH & HF & MSDS etc. reports.
  • 11. How to place an order?
    1. Message us your detailed requirements/idea.
    2. Our team will immediately confirm necessary details with you and customize project solutions for your selections.
    3. We will make samples for you to check.
    4. Send your official purchase order(PO) and our sales will provide Proforma Invoice(PI) for your final confirmation.
    5. After receiving your deposit, we will start the production of order according to the signed back PI.
    6. Collect balance payment before safe shipping.
  • 12. Is it possible to visit your factory?

    Yes. Welcome to visit our factory.

    Our address is: Shengkang Industrial Park, Huiyang 516227, Huizhou, Guangdong, China (Near to Shenzhen Airport)

    Please let us know your schedule in advance, we will arrange the pick up at the Shenzhen airport.

Post-production issues

  • 1. Do you provide delivery service?

    We can provide multiple shipping ways like sea shipping/air shipping/express.

    If you have your shipping agent in China, we also can deliver to your nominated agents.

  • 2. If the products you received is defective, how will you deal with it?

    If the products you received are defective, we will re-make for you or give you full refund.

Technology issues

  • 1. What is the production process?
    a. Glass Cutting ( Diamond Blade/Laser/Water jet/CNC Cutting )
    b. CNC processing (Edging, Stepped, Polishing&Drilling)
    c. Tempering (Physical/Chemical)
    d. Printing (Silkscreen/UV)
    e. Coating (AR/AG/AF/ITO/Optical Coating etc.)
    f. Cleaning& Packaging
  • 2.What is the differences between AR/AF/AG/ITO?
    1. Anti-Reflective glass(AR) : Reduces reflections and glare from the surface of the glass. Improves visibility by allowing more light to pass through the glass and reducing the amount of light that is reflected.
    2. Anti-Glare glass(AG) : AG coating process uses chemical etching or spraying to change the roughness of the glass surface. Diffuses light to reduce glare from the glass surface.
    3. Anti-Fingerprint glass(AF) : Based on the principle of lotus leaves, AF coating process coated the surface of the glass with a layer of Nano-chemical materials to achieve the function of high hydrophobicity, oil-resistance, and anti-fingerprints. 
    4. Indium-Tin Oxide glass(ITO) : Conducts electricity while allowing light to pass through the glass, making it ideal for touchscreens and other electronic displays.
  • 3. Which method can I choose for tempering? Thermal tempered or Chemical strengthened?
    1. Physical tempering is to heat the glass to a softening point of about 650 ℃ and rapidlu cooled using air jets.. This creates compressive stress on the surface and tensile stress inside the glass. When broken, it shatters into small, blunt pieces that reduce the risk of injury. Generally, Thickness of glass above 3mm can be fully tempered, and thickness below 3mm can be semi-tempered.
    2. Chemical strengthened, Smaller sodium ions in the glass are replaced by larger potassium ions, creating a layer of compressive stress on the surface. Can be up to 8-10 times stronger than untreated glass. Maintains high optical clarity and reduces distortions. Suitable for very thin glass and complex shapes.

    In summary:

    Choose Thermal Tempering : For larger, thicker glass where cost and safety are primary concerns.
    Choose Chemical Strengthening: For thin, complex-shaped glass where high strength, optical clarity, and surface quality are essential.

    If you are not sure which tempering method is better for your project, please contact Konshen sales to get the customized solution that is most suitable for you.

  • 4.Which glass materail shoule be used?
    • General Purpose (Display Cover/Lighting/Household Applications) : Soda-lime glass.
    • High-Temperature or Chemical Environments (Lab/Medical/Biotechnology) : Borosilicate glass.
    • High-Strength Applications (Smartphone screens/Solar Panel) : Aluminosilicate glass or chemically strengthened glass.
    • Precision Optics or High-Purity Applications (Semiconductor manufacturing) : Fused silica glass.

    The above glass material selection recommendations are for reference only. In actual applications and for different product requirements, more customized glass substrates and processes can be utilized. Please contact Konshen Glass, and we will recommend the most suitable glass solution for your product based on your specific requirements.

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Coated Glass Manufacturer in US - Coated Glass Inc | KS Glass

KS GLASS specializes in the production of high-quality glass products. With advanced technology and expertise, we offer solutions tailored to meet the diverse needs of our customers. Our products are known for their durability, precision, and reliability. We are committed to innovation and excellence in manufacturing, ensuring that every product meets industry standards while catering to specific client requirements.

Products

AR Coated Glass
Opitical/Mirror Coating Glass
Display Cover Glass
Ultra Thin Solar Panel Glass
Borosilicate/Quartz glass
Tempered glass

About Us

Company Profile
Capabilities
Glass Data Sheet

Contact Us

Email: sales@konshenglass.com
Mob: +8613510864266
Wechat: 957095651
Whatsapp: +8613510864266
Address: Building A, Shengkang Industrial Park, Zhenlong Town, Huiyang District, Huizhou, Guangdong Province, China
Copyright © 2024 Konshen Glass & Coatings. All Rights Reserved
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